privacy-policy

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Privacy Policy – iPlushop

Effective Date: December 26, 2025

Last Updated: December 26, 2025

This Privacy Policy describes how iPlushop (“iPlushop,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use our website https://iplushopservice.com (the “Site”), contact us, schedule service, request a quote, purchase products/parts, or otherwise interact with us online or offline (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use the Services.

1) Who We Are

  • Business Name: iPlushop
  • Service Area: Massachusetts, USA (and surrounding areas as applicable)
  • Contact Email: contact@iplushopservice.com
  • Phone/SMS/WhatsApp: 857-221-1209
  • Business Address: 474 Lowell St, Peabody, MA 01960

2) Information We Collect

We may collect the following categories of information:

A. Information you provide directly

  • Contact information: name, email address, phone number
  • Address/location details for service visits (street address, city, ZIP code)
  • Service request details: appliance type, brand/model/serial (if provided), issue description, photos (if you upload or send them)
  • Scheduling information: preferred date/time, availability, access instructions
  • Communications: messages sent via forms, email, SMS, phone calls, chat, or WhatsApp
  • Business-to-business details (if applicable): company name, property/portfolio details, billing contacts

B. Information collected automatically

  • Device and usage information: IP address, browser type, device identifiers, pages viewed, referring pages, timestamps, clicks
  • Approximate location derived from IP address (city/region-level)
  • Cookies and similar technologies (see “Cookies & Tracking” below)

C. Information from third parties

  • Advertising/analytics providers (e.g., Google Analytics, Google Ads, Meta) may provide aggregated reports or event data
  • Business tools (e.g., CRM, call tracking, scheduling tools, payment providers if used)

3) How We Use Your Information

We use personal information to:

  • Provide and administer Services (repairs, sales, parts, installation, delivery, hauling/removal)
  • Respond to inquiries, quotes, and service requests
  • Schedule appointments and dispatch technicians
  • Communicate updates (confirmation, ETA, follow-ups, service status)
  • Provide customer support and manage our business operations
  • Improve our Site, offerings, and customer experience
  • Detect, prevent, and address fraud, abuse, or security issues
  • Comply with legal obligations and enforce our terms
  • Marketing and advertising (where permitted), including measuring ad performance and remarketing

4) Cookies & Tracking Technologies

We and our partners may use cookies, pixels, tags, and similar technologies to:

  • Remember preferences and enhance functionality
  • Analyze Site traffic and performance
  • Measure conversions (e.g., calls, form submissions, scheduling)
  • Support advertising and remarketing campaigns

You can control cookies via your browser settings. If you disable cookies, some Site features may not function properly.

5) How We Share Your Information

A. Service providers and vendors

We may share information with vendors who help us operate, such as hosting providers, analytics providers, advertising platforms, CRM tools, scheduling tools, email/SMS tools, and payment processors (if applicable). These vendors are authorized to use personal information only as necessary to provide services to us.

B. Legal and compliance

We may disclose information if required by law, subpoena, court order, or to protect our rights, users, or the public.

C. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

D. With your direction

We may share information when you request or authorize us to do so.

6) Communications (Calls, SMS, and WhatsApp)

By contacting us or providing your phone number, you consent to receiving communications from iPlushop, including calls, SMS/text messages, and messages via WhatsApp, related to your request, scheduling, service updates, estimates, and customer support.

  • Message and data rates may apply depending on your carrier.
  • You can opt out of marketing texts at any time by replying STOP (if applicable) or contacting us at contact@iplushopservice.com.

We do not sell your phone number.

7) Data Retention

We keep personal information only as long as reasonably necessary to:

  • Provide Services
  • Maintain business records (e.g., invoices, warranties, service history)
  • Resolve disputes
  • Comply with legal obligations

Retention periods vary depending on the nature of the data and legal requirements.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

9) Your Rights and Choices

Depending on where you live, you may have rights to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal exceptions)
  • Opt out of certain marketing communications

To make a request, contact us at contact@iplushopservice.com. We may need to verify your identity before responding.

10) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.

11) Third-Party Links

Our Site may contain links to third-party websites (e.g., social media, maps, scheduling providers). We are not responsible for the privacy practices of those third parties. Please review their privacy policies.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of the Services after changes become effective indicates your acceptance of the updated policy.

13) Contact Us

iPlushop

Email: contact@iplushopservice.com

Phone/SMS/WhatsApp: 857-221-1209

Address: 474 Lowell St, Peabody, MA 01960

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