Privacy Policy – iPlushop

Effective Date: December 26, 2025

Last Updated: August 24, 2026

This Privacy Policy describes how iPlushop (“iPlushop,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use our website https://iplushopservice.com (the “Site”), contact us, schedule service, request a quote, purchase products or parts, or otherwise interact with us online or offline (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use the Services.

1) Who We Are

• Business Name: iPlushop
• Service Area: Massachusetts, USA (and surrounding areas as applicable)
• Contact Email: contact@iplushopservice.com
• Phone/SMS/WhatsApp: 857-221-1209
• Business Address: 474 Lowell St, Peabody, MA 01960

2) Information We Collect

We may collect the following categories of information:

A. Information you provide directly

• Contact information: name, email address, phone number
• Address/location details for service visits (street address, city, ZIP code)
• Service request details: appliance type, brand/model/serial (if provided), issue description, and photos (if you upload or send them)
• Scheduling information: preferred date/time, availability, and access instructions
• Communications: messages sent via forms, email, SMS, phone calls, chat, or WhatsApp
• Business-to-business details (if applicable): company name, property/portfolio details, and billing contacts

B. Information collected automatically

• Device and usage information: IP address, browser type, device identifiers, pages viewed, referring pages, timestamps, and clicks
• Approximate location derived from IP address (city/region-level)
• Cookies and similar technologies (see “Cookies & Tracking” below)

C. Information from third parties

• Website analytics and technical service providers may provide aggregated reports, diagnostic information, or event data related to the operation and performance of our Site
• Business tools such as CRM systems, call tracking, scheduling tools, communications providers, and payment providers (if used)

3) How We Use Your Information

We use personal information to:

• Provide and administer Services (repairs, sales, parts, installation, delivery, hauling/removal)
• Respond to inquiries, quotes, and service requests
• Schedule appointments and dispatch technicians
• Communicate appointment confirmations, reminders, estimated arrival times, service status, estimates, repair updates, and follow-ups related to requested Services
• Provide customer support and manage our business operations
• Improve our Site, Services, and customer experience
• Monitor Site functionality and technical performance
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations and enforce our terms

4) Cookies & Tracking Technologies

We and our service providers may use cookies, tags, and similar technologies to:

• Remember preferences and enhance Site functionality
• Analyze Site traffic and technical performance
• Understand how visitors interact with the Site
• Measure service-related actions such as calls, form submissions, and scheduling requests

You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly.

5) How We Share Your Information

A. Service providers and vendors

We may share information with service providers that help us operate our business, including hosting providers, website analytics providers, CRM tools, scheduling tools, communications providers, email/SMS providers, technical service providers, and payment processors (if applicable).

These service providers are authorized to use personal information only as necessary to provide their services to us or as otherwise required by law.

B. Legal and compliance

We may disclose information if required by law, subpoena, court order, or when reasonably necessary to protect our rights, users, business, or the public.

C. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

D. With your direction

We may share information when you request or authorize us to do so.

6) Communications (Calls, SMS, and WhatsApp)

We may communicate with you regarding requests you submit to iPlushop, including appointment scheduling, appointment confirmations, reminders, service updates, estimates, repair status, and customer support.

Receiving SMS messages is optional. Providing a phone number or requesting service does not by itself constitute consent to receive SMS messages.

You may separately choose to receive Account notifications via SMS by selecting the SMS Opt-In checkbox available on our website forms. The checkbox is optional and is not selected by default.

• Message frequency may vary.
• Message and data rates may apply depending on your carrier.
• Reply STOP to opt out of SMS messages at any time.
• Reply HELP for assistance or contact us at 857-221-1209 .
• For additional information about our SMS practices, please see our SMS Policy .

SMS Account Notifications

Customers who choose to opt in may receive Account notifications via SMS from iPlushop Sales & Repair. These messages may include appointment scheduling, appointment confirmations, appointment reminders, technician arrival information, repair updates, estimates, service status, and customer support communications.

SMS Consent

SMS consent is optional and is obtained through a separate SMS Opt-In checkbox available on our website forms. The checkbox is not selected by default and is not required to submit a service request, request an appointment, purchase a product or service, or otherwise use our Services.

By voluntarily selecting the SMS Opt-In checkbox, you agree to receive Account notifications via SMS from iPlushop Sales & Repair at the phone number you provided. Consent is not a condition of purchase.

Message Frequency

Message frequency may vary depending on your appointments, requested services, estimates, repairs, and customer support interactions.

Message and Data Rates

Message and data rates may apply according to your mobile carrier's plan.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any SMS message.

Help

For assistance, reply HELP to any SMS message or contact iPlushop Sales & Repair directly at 857-221-1209 .

SMS Privacy

Personal information collected in connection with SMS communications is used to provide Account notifications, appointment information, service updates, estimates, repair information, and customer support.

SMS opt-in data and consent are not sold, rented, transferred, or shared with third parties or affiliates for their own purposes.

7) Data Retention

We keep personal information only as long as reasonably necessary to:

• Provide Services
• Maintain business records (e.g., invoices, warranties, service history)
• Resolve disputes
• Comply with legal obligations

Retention periods vary depending on the nature of the data and applicable legal requirements.

8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

9) Your Rights and Choices

Depending on where you live, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information, subject to applicable legal exceptions
• Manage your communication preferences
• Opt out of SMS communications by replying STOP

To make a privacy request, contact us at contact@iplushopservice.com . We may need to verify your identity before responding.

10) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.

11) Third-Party Links

Our Site may contain links to third-party websites or service providers. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing information to them.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of the Services after changes become effective indicates your acceptance of the updated policy.

13) Contact Us

iPlushop Sales & Repair

Email: contact@iplushopservice.com

Phone/SMS/WhatsApp: 857-221-1209

Address: 474 Lowell St, Peabody, MA 01960